Product Shipping, Warranty and Return Policies
Shipping
Scratching posts are usually kept in stock and therefore may ship in a little as two days but up to two weeks.
Cat Trees are made at the time of order and generally ship anywhere from 2-4 weeks. In rare cases it could be up to 6 weeks.
Our cat trees require easy assembly with a 14mm or 9/16" wrench, phillips head screwdriver and a hex key. The hex key and detailed instructions are included.
The vertical scratching post also requires assembly, no tools needed.
An email notification is sent from UPS to the customer at the time of shipment with a tracking number.
Our Cat Trees currently ship to the continental United States only. We ship UPS ground from Orange MA 01364. For other shipping options please contact us for a quote.
Shipping costs are as follows:
| Order Total | Shipping |
|---|---|
| $0-$49.00 | $13.00 |
| $49.01-$55.00 | $14.00 |
| $55.01-$88.00 | $18.00 |
| $88.01-$175.00 | $25.00 |
| $175.01-$200.00 |
$40.00 |
| $200.01-$335.00 |
$55.00 |
Warranty
All of our products are guaranteed against structural defects and against breaking under normal use for up to one year from purchase. The following guidelines must be followed.
- Do not pick up your new cat tree by any of the platforms. Grasp the base and one of the tree lengths to pick up and move it.
- The products are for indoor use only and should not be placed in an area where they could get wet.
- They should be kept away from extreme heat such as woodstoves or radiators.
- Children should not climb on the cat trees.
- The cat trees and scratching posts come with rubber feet for no slip on hard floors. They are only designed to be used with all the feet touching the floor. Do not place the product in any position that will compromise its stability.
Since the cat trees are crafted using real trees, it is possible that over time small cracks will appear in the wood of the tree as it dries. This is normal and will not affect the structural integrity of the cat tree.
If a product fails or breaks under normal use within one year from the date of purchase we will repair or replace the product (at our discretion) minus shipping costs. The warranty does not cover scratching wear and tear.
Returns
We should be notified of returns within 5 days of customer receiving the item and the product must reach us within 14 days. Customer pays for return shipping costs.
Products must be unused condition free from scratches or cat hair. We cannot accept a return if the product has been taken out of its packaging and introduced to a cat. Unfortunately, we cannot accept returns on the basis that the cat is not using the product. Customer should keep original packaging to return an item.
For return authorization, please This email address is being protected from spambots. You need JavaScript enabled to view it.
Damaged shipment
If the product has been damaged in shipment we should be notified within 3 days of you receiving your order so that we may file a claim with the shipper. This email address is being protected from spambots. You need JavaScript enabled to view it. and save the original packaging.